Help Desk2022-01-03T09:58:33-08:00

Help Desk: Technology Services

Announcements

Hotspots and Wifi Resources

For internet connectivity, YVC offers outdoor wireless access points in parking lots around campus. Additional public wireless access points can be found at the following links:

Winter Equipment Check Out

Laptop, Hotspot, and Calculator Loans

  • Grandview equipment: All equipment must be returned including laptops, hotspots, and calculators.
  • Yakima equipment: If you are registered for Winter 2022 and checked out equipment in Yakima, you may RENEW your loan using OneSearch.(Instructions in Renew tab below.)
  • Check-out for equipment will be held in-person at the lobby of the Raymond Library. Staff will assist you in logging into your equipment while on campus.

Cannot come during the scheduled times? Use our Media Equipment Checkout & Return Form to place your request for equipment.

Remember don’t come to campus until you have an email or phone call from Grandview Campus Tech Services or the YVC Library letting you know that we have the device you requested and we can check it out to you. 

More information on equipment check out and returns.

Equipment Check-Out Dates

  • Monday, January 3, from 8:00 AM – 6:30 PM * Modified hours in Yakima due to snow: 10- 4 PM.
  • Tuesday, January 4, from 8:00 AM – 4:30 PM
  • Wednesday, January 5, from 8:00 AM – 6:30 PM

If you checked the device out from the Yakima campus, and you will be a student in Winter Quarter 2022 you can keep the laptop, etc. by checking it out again.

How to Renew My Loan

Video instructions on how to renew loan (English)
Mire este breve video en español para conocer el proceso de renovación. (Spanish)

Location Maps

Please see the map below for your respective campus for the location of the checkout (blue star).

We will configure the pickup/drop-off location similar to a drive-through. We ask that you remain in your vehicle during the pickup process and wear a mask.

Yakima Campus

Your equipment will be distributed in the entryway of Raymond Hall – Building #7 (marked by the blue star in the map below). Students may park in Lot H – Student Parking.

Grandview Campus

We will distribute equipment at the north entrance of Grandview Main (Building #56), which is marked with a blue star on the map.

We are available and committed to making this transition as smooth as possible for you. Please do not hesitate to reach out if you have any questions.

Questions

Call 509.574.4747 for assistance or email helpdesk@yvcc.edu

Office Location

Hours

Monday – Friday
7:30 am – 4:30 pm
Closed Friday during summer

Location

Prior Hall, Building 01, Room 171

Contact

509.574.4717
helpdesk@yvcc.edu

CTCLINK
Student Portal
Staff and Faculty Portal

FAQs

Are the computer labs, testing centers or libraries open?2021-12-30T10:11:09-08:00

The governor has lifted most COVID-19 restrictions and issued new guidelines for higher education institutions (IHEs). Yakima Valley College falls under the category of “IHE without fully vaccinated campus” (pp. 4-6). Yakima Valley College locations are open to students with revised hours, this includes many support services, computer labs, and libraries.

All placement testing is taking place remotely from home or off-campus locations.

To learn more please review our Current Services.

How do I access the Student Portal?2019-06-05T15:49:39-07:00

The Student Portal link is located at the top of the YVC website or directly at https://my.yvcc.edu/students/

You will need your SID (Student Identification #) and birthdate.

User Name: (9 Digits) 865xxxxxxx

Password: (6 Digits) xxxxxx

Your Password (YVC PIN) is set to your date of birth without the leading zero in the month field. Example: If you were born in months January thru September do not use a zero before the month, mm/dd/yy, June 2, 1998 the PIN = 60298.

What is my student email address and how do I access Office 365 apps?2019-09-06T16:48:06-07:00

How to login into Student Email and Office 365

Your student email

All email addresses will use the format: firstName.middleInitial.lastName1234@student.yvcc.edu

For example, if your name is John L Doe and your SID is 123456789, your email address will be: John.L.Doe6789@student.yvcc.edu

Email Password

Is normally your YVC PIN (birthdate), with no leading zero.
Example: If you were born in months January thru September do not use a zero before the month. m/dd/yy, June 2, 1998 the PIN = 60298

Student email  and Office Portal login

Use the Office Portal to access all the Office 365 Apps including your email.  Login with your student email and you will be redirected to another page where you will login with your email address and Student PIN.

screen capture of the Office 365 Login page

 

Input your student email address and click the tab button, do not click sign in.

screen capture of the Office 365 Login page

You will be redirected to a second page that should read Yakima Valley Community College Federation Login.

Verify your email and PIN and click the sign-in button.

screen capture of the Office 365 Login page

 

Install Office 365

The first time you sign in it will show you a screen with options to install Microsoft Office products and a list of available online applications you can use, similar to the one shown below:

screen capture of the office 365 apps

 

Using Outlook

From this page, you can log in to your email by clicking on the Mail Icon:

Outlook icon

OneDrive

Remember OneDrive is in the Microsoft cloud. If you have important papers or files that you want to backup, you can drag-drop them into Documents, or use the upload feature.

OneDrive icon

Printable Directions

Printable instructions on How to Access Your Student Email.

How do I access YVC Student Wi-Fi?2019-06-05T15:49:39-07:00

Connect to YVCC – Student and use your Student ID & PIN

Username: (9 Digits) 865xxxxxxx

PIN: (6 Digits) xxxxxx

There is also a YVC-Guest Wi-Fi option on campus.

Your YVC PIN default is set to your date of birth without the leading zero in the month field. Example: If you were born in months January thru September do not use a zero before the month, mm/dd/yy, June 2, 1998 the PIN = 60298.

To access additional resources from Help Desk, please log into your portal.

Portal links are also located on the top of the website.

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