Home/Help Desk
Help Desk2020-06-22T16:18:43-07:00

Help Desk: Technology Services

Announcements

Summers Hours: College Closed on Fridays until September

Laptop and Calculator Checkout for Summer Quarter

We will be distributing laptops for the summer quarter Monday (June 29th) on a first come first serve basis. Math students will be able to pick up required calculators and BTECH will also be able to pick up their 10 key calculators.

Below you will find a schedule of when it is appropriate to come on campus, based on the first letter in your last name and important information regarding what you will need to bring with you for identification. We will configure the pickup location similar to a drive-through and will be following the current social distancing guidelines to keep the potential exposure risk low. We also ask that you remain in your vehicle during the pickup process.

What do I need to bring?

  • Student ID (SID)
  • Summer quarter schedule (digital or physical copy are both acceptable)

What time can I come to the Yakima or Grandview Campus?

  • A – F 9:00 AM – 11:00 AM
  • G – N 11:30 AM – 1:30 PM
  • O – Z 2:00 PM – 4:00 PM
  • Evening 5:30 PM – 7:30 PM (Available to students that are not able to come at their assigned times)

Location Maps

Please see the map below for your respective campus for our drop off location (blue star).

Yakima Campus

We will be checking out laptops by Raymond Library (Blue Star) Please drive up from Lot H.

Yakima Campus map with a blue star by library

Grandview Campus Students
Grandview campus map with a blus star in front of the Grandview Main Building

We also ask that you remain in your vehicle during the pickup process.

We are available and committed to making this transition as smooth as possible for you, please do not hesitate to reach out if you have any questions.

Have a great quarter!

Questions

Call 509.574.4717 for assistance. helpdesk@yvcc.edu

Office Location

Our physical locations are closed to the public through Fall Quarter 2020.

Hours

Monday – Friday
7:30 am – 4:30 pm
Closed Friday during summer

Location

Prior Hall, Building 01, Room 171

Contact

509.574.4717
helpdesk@yvcc.edu

CTCLINK
Student Portal
Staff and Faculty Portal

FAQs

How do I access the Student Portal?2019-06-05T15:49:39-07:00

The Student Portal link is located at the top of the YVC website or directly at https://my.yvcc.edu/students/

You will need your SID (Student Identification #) and birthdate.

User Name: (9 Digits) 865xxxxxxx

Password: (6 Digits) xxxxxx

Your Password (YVC PIN) is set to your date of birth without the leading zero in the month field. Example: If you were born in months January thru September do not use a zero before the month, mm/dd/yy, June 2, 1998 the PIN = 60298.

What is my student email address and how do I access Office 365 apps?2019-09-06T16:48:06-07:00

How to login into Student Email and Office 365

Your student email

All email addresses will use the format: firstName.middleInitial.lastName1234@student.yvcc.edu

For example, if your name is John L Doe and your SID is 123456789, your email address will be: John.L.Doe6789@student.yvcc.edu

Email Password

Is normally your YVC PIN (birthdate), with no leading zero.
Example: If you were born in months January thru September do not use a zero before the month. m/dd/yy, June 2, 1998 the PIN = 60298

Student email  and Office Portal login

Use the Office Portal to access all the Office 365 Apps including your email.  Login with your student email and you will be redirected to another page where you will login with your email address and Student PIN.

screen capture of the Office 365 Login page

 

Input your student email address and click the tab button, do not click sign in.

screen capture of the Office 365 Login page

You will be redirected to a second page that should read Yakima Valley Community College Federation Login.

Verify your email and PIN and click the sign-in button.

screen capture of the Office 365 Login page

 

Install Office 365

The first time you sign in it will show you a screen with options to install Microsoft Office products and a list of available online applications you can use, similar to the one shown below:

screen capture of the office 365 apps

 

Using Outlook

From this page, you can log in to your email by clicking on the Mail Icon:

Outlook icon

OneDrive

Remember OneDrive is in the Microsoft cloud. If you have important papers or files that you want to backup, you can drag-drop them into Documents, or use the upload feature.

OneDrive icon

Printable Directions

Printable instructions on How to Access Your Student Email.

How do I access YVC Student Wi-Fi?2019-06-05T15:49:39-07:00

Connect to YVCC – Student and use your Student ID & PIN

Username: (9 Digits) 865xxxxxxx

PIN: (6 Digits) xxxxxx

There is also a YVC-Guest Wi-Fi option on campus.

Your YVC PIN default is set to your date of birth without the leading zero in the month field. Example: If you were born in months January thru September do not use a zero before the month, mm/dd/yy, June 2, 1998 the PIN = 60298.

What are the lab hours?2019-06-05T15:49:39-07:00
Where do I find the current testing hours?2019-06-05T15:49:39-07:00

Proctored Testing Hours vary by campus. Testing services are closed on holidays and services may be limited during breaks and during the summer.

Placement Testing hours vary by campus. Testing services are closed on holidays and services may be limited during breaks and during the summer.

Placement Testing Hours
Where do I take the placements tests listed on the Testing Services website?2019-06-05T15:49:39-07:00
Testing Information

To access additional resources from Help Desk, please log into your portal.

Portal links are also located on the top of the website.