Multi-Factor Authentication (MFA)

What is Multi-Factor Authentication (MFA)?

MFA requires a user to use one or more additional verification factors to gain access to a resource (e.g., application, online account, etc.) rather than just asking for a username and password.  With MFA activated, if a person tries to break into your account, they will not get in without the second verification factor. MFA adds an extra layer of protection to our institution.

Step 1: Setup

Starting June 13, 2023 a one-time setup verification will be requested when you first sign in to both ctcLink and Microsoft applications.  Below are the setup verification options. 

Token2 Card MFA (Not Required)

For users that need access to the network but do not use a device, such as a mobile phone, to authenticate, a card can be requested from the helpdesk.  See below for further instructions on how to request a token card. 

Anyone who opts to use this method for their MFA will be required to use the card every time they use  application requesting MFA.

If you are interested in using this method ,  please put in a token card request ASAP.

For more information or to setup an appointment with the Tech Services Help Desk please contact

For general information on the Token2 Card please visit the Token Card Request page.

Step 2: Login as Needed

After a user successfully enters their verification code from their preferred method, their MFA will be activated, and have authorized access.  Examples of when users will be prompted to verify themselves include when they are not actively using the application or signed out of the application.

Third Party Authentication Application Options

Microsoft Authenticator Logo

Microsoft Authenticator

Google Authenticator Logo

Google Authenticator

Duo Authenticator Logo

Duo Mobile Authenticator

Who to Contact for Assistance?

If you run into any issues please contact Tech Services at or 509.574.4717.