Help Desk Test2023-08-14T15:04:48-07:00

Technology Services: Help Desk

Student Resources

Staff Resources

Staff Resources

YVC Technology Services YouTube Channel

The YVC Tech Services YouTube Channel provides hands on video tutorials on the latest and most frequently asked questions from Staff and Students at YVC.

FAQs

What are the Student Logins for ctcLink, Labs, and Canvas?2023-06-06T08:05:33-07:00

For student login information, visit our Student Tutorial webpage

What are the Canvas Access Options?2022-06-15T16:58:15-07:00

Current Students Login

Employee Login

Help

Use your new Yakima Valley College email and the email password to login to Canvas.

IMPORTANT: Check your Yakima Valley College email regularly; it is how we contact you.

Continue to use your current Canvas login and password.

Contact Technology Services at 509.574.4717 or helpdesk@yvcc.edu.

What is my PIN?2022-06-16T13:48:08-07:00

Your PIN is your birthdate.

User Name: (9 Digits) 865xxxxxxx

Password: (6 Digits) xxxxxx

Your Password (YVC PIN) is set to your date of birth without the leading zero in the month field. Example: If you were born in the months January thru September do not use a zero before the month, mm/dd/yy, June 2, 1998, the PIN = 60298.

What is my student email address and how do I access Office 365 apps?2022-09-15T11:23:26-07:00

How to login into Student Email and Office 365

Your student email

All email addresses will use the format: Daisy A Duck will be something along the lines of DADuck000@student.yvcc.edu where 000 is a random 3 digits

Lookup your student email

  • You can find your new student email by using the Student Email Lookup Tool.
    • Use your ctcLink ID (101 or 202 number) and your birthday on record to look up your student email.
    • The older SIDs (865 numbers) will not work in the Student Email Lookup Tool.
    • If you do not know your new ctcLink Student ID number: Look up your ctcLink ID

Email Password

Is normally your YVC PIN (birthdate), with no leading zero.
Example: If you were born in the months of January thru September do not use a zero before the month. m/dd/yy, June 2, 1998 the PIN = 60298

Student email  and Office Portal login

Use the Office Portal to access all the Office 365 Apps including your email.  Log in with your student email and you will be redirected to another page where you will log in with your email address and Student PIN.

screen capture of the Office 365 Login page

 

Input your student email address and click the tab button, do not click sign in.

screen capture of the Office 365 Login page

You will be redirected to a second page that should read Yakima Valley Community College Federation Login.

Verify your email and PIN and click the sign-in button.

screen capture of the Office 365 Login page

 

Install Office 365

The first time you sign in it will show you a screen with options to install Microsoft Office products and a list of available online applications you can use, similar to the one shown below:

screen capture of the office 365 apps

 

Using Outlook

From this page, you can log in to your email by clicking on the Outlook Mail Icon.

Outlook icon

OneDrive

Remember OneDrive is in the Microsoft cloud. If you have important papers or files that you want to backup, you can drag-drop them into Documents, or use the upload feature.

OneDrive icon

How do I access YVC Student Wi-Fi?2022-04-05T12:00:45-07:00

The “YVCC Students” wi-fi connection and authentication have been updated.  Instructions to connect on a PC or MAC are below.  You may notice that the pop-up page is now gone.  To login you will need your student email and password.

Instructions for a PC

  1. Click the wi-fi button  (network) bottom right of your taskbar.
  2. Click on “YVCC Students”.
  3. Type in student email and password, click enter
  4. Once logged into the machine, click wi-fi button.
  5. Login again with student email and password, click ok.

Instructions for a MAC

  1. Click the Wi-Fi icon  in the menu bar, then choose “YVCC Students” from the menu. If you don’t see the Wi-Fi icon  in the menu bar, choose Apple menu  > System Preferences, then click Network. Select Wi-Fi in the sidebar, then select ”Show Wi-Fi status in menu bar.”
  2. Leave mode on “Automatic”, type email and password.
  3. Click OK.
  4. You may be prompted to accept a certificate. To do this you may need your credentials or password for adding/changing software.

There is also a YVC-Guest Wi-Fi option on campus.

Your YVC Pasword default is set to your date of birth without the leading zero in the month field. Example: If you were born in the months January thru September do not use a zero before the month, mm/dd/yy, June 2, 1998 the PIN = 60298.

If you have any problems logging into wi-fi with your new YVC email address, please contact Technology Services at 509.574.4717 or helpdesk@yvcc.edu.

Questions?

Contact 509.574.4717 or send an email to helpdesk@yvcc.edu.

IT Help Desk Office 

Monday – Friday
7:30 am – 4:30 pm
Prior Hall, Building 01, Room 171
Closed Fridays during the summer

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