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Student E-mail FAQs |
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| ACTIVATION & LOGIN: |
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| SENDING AN EMAIL: |
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| ATTACHMENTS: |
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| RECEIVING EMAIL: |
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Q: Why can’t I see text in the subject line or body of email I receive? A: In January 2007, some students reported that incoming emails were blank when opened -- there was no text visible in the subject line or body. The temporary workaround involved upgrading to “Windows Live Mail Beta.” Microsoft has now resolved this issue. If you choose to, you may now Opt Out of the Beta. See the guide below for assistance Opting Out.
If your messages still appear blank follow these steps:
- Log out
- Delete your cookies and temporary internet files
- Close your browser
- Return to Hotmail and try again
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If you have any additional issues please contact the Helpdesk at 574-4717 or
helpdesk@yvcc.edu.
For detailed instructions on upgrading or opting out read Upgrading to Windows Live Mail Beta:
[Word Format] [PDF].
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Q: How do I get a student email account?
A: New student email accounts were created for all registered students September 12, 2006. If you register after this date your student email account is created within 24 hours of registering for a class.
For detailed email activation instructions read the Student Email Tutorial: [Word Format] [PDF]
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Q: Why do I get an error that my email address or password is incorrect when I am activating my account?
A: Read the Username and Password information below.
For detailed email activation instructions read the Student Email Tutorial: [Word Format] [PDF]
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Q: What is my username and email address?
A: Your username is firstname.middleinitial.lastname or the name provided at registration. So your email address is: firstname.middleinitial.lastname@students.yvcc.edu.
- Your username is based on your name at registration. If you did not register with a middle name then you would not enter a middle initial.
- If your username is longer then 20 characters then your email account was not created. Call the Helpdesk at 574-4717 to create your account.
- If you have a hyphenated name or suffix such as Jr. or Sr. and have problems logging in call the helpdesk at 574-4717 to check your username.
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Q: What is my temporary password?
A: Your temporary password is the word “Student” with a capital “S”, plus the last four digits of your Student ID number. For example if your Student ID number was 865001234 then your password would be Student1234.
- Your password is case sensitive so make sure you are capitalizing the “S” in “Student” in your temporary password.
- For security purposes we recommend changing your password to a secure password. If you do not change your password then anyone with access to your Student ID number could log into your account. For detailed instructions on changing your password read the Student Email Tutorial: [Word Format] [PDF].
- If you already logged into Hotmail, changed your password, and cannot remember it then read What if I forget my password?
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Q: What if I forget my password?
A: When you activate your account your temporary password is the word “Student” with a capital “S”, plus the last four digits of your SID. For example if your Student ID number was 865001234 then your password would be Student1234. If you changed your password to something else in Hotmail, you can recover it using the “Forgot Your Password” link on the Hotmail Sign In screen. For detailed instructions on resetting your password read the Student Email Tutorial: [Word Format] [PDF]. It would be a good idea to write your password down and remember it is case sensitive.
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Q: What if I forget the answer to my secret question?
A: The answer to your secret question is not case sensitive and can be used to reset your password. But you must also provide other account information on this page, which is YVCC’s State (WA) and Zip Code (98902). When your account was created it was populated with YVCC’s state and zip code because the secret question is not enabled on Hotmail accounts unless a user’s state and zip code are input in the Options. Therefore, we populated this information so students could use the secret question for password reset in case they failed to provide the state and zip code. If you have since change this account information in the Options area then you would use your state and zip code on the secret answer page. If you have been locked out of your account for too many incorrect attempts at answering these questions then you can try again in about 15 minutes. If you are still unable to successfully provide the correct state, zip code, and secret answer please contact the Helpdesk at 574-4717 or email helpdesk@yvcc.edu.
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Q: What if I get locked out of my account?
A: If you get locked out of your account you can try again after about 15 minutes. If you are trying to answer your secret question to reset your password, remember you must provide YVCC’s State (WA) and Zip Code (98902) on this page. See What if I forget the answer to my secret question and What if I forget my password for more information.
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Q: How do I change my temporary
password?
A: In Hotmail select “Options” in the top right corner of the page. Make sure you are on “Personal” on the left side menu, and then click on “Password”. For detailed instructions changing your password read the Student Email Tutorial: [Word Format] [PDF].
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Q: How do I open or save an attachment?
A: Follow these steps to open or save attachments in Hotmail:
If you get an error opening the attachment click here to read: Why can’t I open or save an attachment?
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Q: Why can’t I open or save an attachment?
A: There is a known issue opening attachments in Hotmail with Internet Explorer 6.x. Microsoft expects to resolve this by the end of the year. The only current resolution is to select “Save my e-mail address” when you sign into Hotmail. The following screens show the error and resolution.
If you attempt to open an attachment in Hotmail and see a File Download box that is missing the “Open” button:
You get an error when trying to “Save” the file as shown here:
To resolve this you must sign out of Hotmail at the top of the page and sign back in and select “Save my e-mail address”. This error only happens when you select “Always ask for my e-mail address and password” when signing in.
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Q: Hotmail automatically signs into my personal Hotmail account. How do I sign into my student email?
A: If you select “Save my e-mail address and password” for your personal Hotmail account it automatically signs in. You need to “Sign Out” and then sign back in with your student email.
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Q: If my name changes will that affect my student email account?
A: If you register with a different name then a new student email account will be generated, but your original account will still remain. You can use either or both accounts but email sent from college employees will be sent to the most recent email address created.
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Q: How do I send an email message?
A: Follow these steps to send an email in Hotmail:
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Q: How do I attach a document to my email message?
A: Read the steps to How do I send an email message in Hotmail. Then to attach the document follow these steps:
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Q: Why am I not receiving email?
A: If you are not receiving email from your instructor or others, check your Junk E-mail folder. If email from your instructor is located there, then add their email address to your Contacts so they will not be blocked. If you cannot locate email from your instructor in your Inbox or Junk E-mail folder then contact the Helpdesk at 574-4717 or email helpdesk@yvcc.edu.
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