FAQ:  Frequently Asked Questions
 

• Where is the Distance Learning Office?

• Where is the Deccio Higher Education Center?

• Where is the Yakima campus located?

• Where is the Grandview campus located?
   

• Is Distance Learning right for me?

• What’s the difference between a “World Wide Web/Online Course”, a “Distributed Learning/Hybrid Course”, and an “ITV Course”?
   

• When is the college closed?

• How many courses should I enroll in? This looks easy!

• How do I apply and register?

• What if I need to drop a class?
   

• I have a question regarding my financial aid... who do I contact?
   

• When is tuition due?

• Can I get a refund if I can’t continue the course?
   

• I'd like to learn how to use E-mail, copy and paste text, and/or become more comfortable using the Internet and a computer. Where do I go?

• What type of computer system and software do I need?

• I use AOL for my Internet access.  Is there something I need to do?

• I need to tune up and update my computer. Where do I go?

• I thought I’d learn how to use the Internet during my online course.

• How do I copy and paste text?
   

• I don’t have a computer or Internet connection; can I still enroll in a Distance Learning course?

• I need to use an open lab, where do I go?

• Where is the Student Technology Center?

• I would like to use YVCC's wireless network.
   

• Why has my instructor not answered my E-mail?

• How do I access my student E-mail?

• How do I send an E-mail message?

• I'd like to learn how to use E-mail, copy and paste text, and/or become more comfortable using the Internet and a computer. Where do I go?

• How do I attach a document to my E-mail message?
   

• What is a Platform?

• How do I login to WebCT?

• What’s synchronous and asynchronous communication?

• How do I use Private Mail in WebCT?

• How do I attach a document to a Private Mail or Discussion Board message in WebCT?
   

• How do I take a proctored exam?

• I need a test proctor form